Do you have sầu an active Facebook ads tài khoản và need tư vấn related khổng lồ ads or your Facebook page? If so, you’re in the right place!

Facebook Advertising is becoming more và more complex as a constant stream of new ad features comes down the pipe. Whether it’s A/B Split Testing, Dynamic Ads, or LTV Custom Audiences, the amount of knowledge needed to lớn run a successful Facebook Ads chiến dịch (and stay ahead of your competition) seems khổng lồ grow by the day.

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Now more than ever it is crucial for marketers khổng lồ be able lớn liên hệ Facebook’s tư vấn team when they need a little help.

Whether it’s a problem with ad delivery, billing updates, pixel issues, or countless other day-to-day items, Facebook’s support channels can help you resolve sầu issues quickly & efficiently, saving you time, resources và more than a few headaches.

Though it seems lượt thích getting support should be easy, it’s a question we get all the time: “How vì chưng I get in touch with Facebook?” Many marketers we talk to are surprised that there is a way lớn ‘talk’ lớn Facebook at all.

So we put together this step-by-step guide detailing how to liên hệ Facebook tư vấn. Bookmark it & keep it handy because there will come a day that you need it – & fast.

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First things first:

In order khổng lồ tương tác Facebook Ads Support, you need lớn have sầu an active ad trương mục that has had ad spover billed lớn the account.

If you don’t have sầu an active sầu ad tài khoản, start here:

Log in to lớn Facebook using your personal loginCliông chồng Create Account.Enter a name for your business, select the primary Page, & enter your name and work gmail address.Move through the rest of the on-boarding flow by entering the rest of the required fields.Copy the ID listed (will be a 8 or 16 digit number)Go bachồng to lớn the Business Manager Settings tab và click “Add New Ad Accounts” in the top right, then select “Clalặng an Ad Account.”Paste the tài khoản ID và cliông xã “Clayên Ad Account”

The next step is to lớn run some ads and have sầu some ad spover billed to your account. Then you can proceed with the steps below.

If you already have an ad trương mục, start here:

Go khổng lồ

Here’s what you should see:


Scroll down and locate the ‘Still Need Help?’ section where it says ‘Contact our support team’ & clichồng either the Chat or Thư điện tử button. See below for the Chat button.

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So, what types of questions can you ask Facebook Ads Support?

They break down inkhổng lồ the following categories:

Policy và Account SecurityMy ad trương mục was disabledThere’s unknown activity on my ad accountMy ads were disapprovedMy ads are pending reviewUse text in my ad imagesView page names allowed on FacebookMy page was hackedGet a custom usernameBilling & PaymentsWhen I pay for adsChange my spending limitChange my billing thresholdMy ad trương mục was double chargedView my payment historyDownload an invoiceMy ad payment failedManage my payment methodManually pay for ads (monthly invoicing)Business PagesCreate a custom usernameChange my Page’s nameRequest a gray badge for my PageMerge two PagesManage roles for my PageAdd an Instagram tài khoản to lớn my PagePromote my PageMy boosted post is unavailableAd Management ToolsMy ad trương mục was disabledGive sầu someone access khổng lồ my ad accountEdit ads in the updated Ads ManagerSwitch between ad accountManage my settings, people, and assets (Business Manager)Business Manager rolesAdsEdit my campaign, ad set, or adTurn an ad on or offManage boosted postsMy boost is unavailableMy ads were disapprovedMy ads are pending reviewMy ads aren’t performing wellUse text in my ad imagesView video clip and image specificationsUse a custom or lookalike audienceMeasure & Improve sầu ResultsMeasure my boosted postsView my results in Ads ManagerImprove sầu my pixel’s performanceUse Facebook Pixel HelperUse a px with my third các buổi party websiteI can’t see data for my adsMy ad metrics don’t add up (pun intended!)My ad reports don’t match up with third các buổi party reporting tools

Even if you don’t see your specific issue referenced above, piông xã the category closest and the Facebook support reps can generally steer you in the right direction.

We hope this guide helps you get your technical Facebook Ads questions answered quickly. If you’ve sầu reached out khổng lồ Facebook Support in the past và they’ve solved your problem we’d love sầu to hear about it in the comments below!

Update Nov 2019

We received a response from Facebook (chat tư vấn ironically) about why certain users have access lớn live chat & others don’t. Unfortunately it does not help clear up the issue but we’ve copied their answer below:

Chuyên mục: Marketing online

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