Fix: Sorry We Couldn'T Connect To Skype


Many users who use Skype’s desktop application face an error where the application refuses to lớn connect to Skype servers even if you are connected lớn the internet. Skype is a telecommunication software which allows people khổng lồ video clip hotline và chat with anyone around the world. Despite being a giant in the computer lớn computer communication, this error message is quite old và occurs every now and then.

Bạn đang xem: Fix: sorry we couldn't connect to skype

The causes of this error are very widespread và may occur due to both reasons; either there is a problem from the VPS side or the problem resides at your over. We have sầu listed down a number of different solutions for you to try. Start with the first one & work your way down accordingly.

Solution 1: Checking Skype Heartbeat

Like we explained above, there are times where Skype servers are down because of either maintenance or when they are a target of a DDOS (Distributed Denial of Service) attachồng.

You can easily kiểm tra if Skype servers are online by checking the Official Skype Status webpage. As you can see as an example, Skype is not facing any problems in its service


If you navigate lớn the over of the page, you will see a heading “Resolved Incidents”. All the resolved problems are listed here with the time stamp & the date. Make sure that Skype services are normal. If they are not, there is nothing you can vị except wait until the servers are up again và acting normal as expected.


Sometimes the official trang web doesn’t danh sách all the outrages in the network. For this, you can try checking the status using third tiệc ngọt websites which danh sách down all the reported incidents. If the number of incidents reported is high, it probably means there is a problem in the Skype servers.

Solution 2: Checking your Skype Version

Microsoft announced that it will be discontinuing versions older than 7.3.1. They will be disabled by mặc định and you will not be able to connect using these versions. The lademo version available is or when installing on a Windows 7 or newer versions.

This behavior by Microsoft is very normal. Each service eventually discontinues tư vấn for older versions of its application, especially if they are costing a lot of resources. You should kiểm tra your Skype version using the method below. If it is outdated, you can tải về the lademo one và install it on your computer.

mở cửa the Skype application. Cliông xã the three dots on the top và select About this version. A new window will pop up stating the version of the application you are using.

If you have sầu an older version of Skype installed, you can navigate lớn the Official Download Website of Skype and save the executable in an accessible location. After the tải về is finished, uninstall the older version (appwiz.cpl), and install the newer one.

Solution 3: Deleting Application Data

There is application data for every application installed on your computer saved on your hard drive. The data is used for applications in fetching preferences, saved user profiles etc. It is possible that the current application data of Skype is corrupt & because of this, it fails to connect. You can delete the application data or move sầu it khổng lồ some other directory & check if this solves the problem.

Press Windows + R, type “%appdata%” in the dialogue box & press Enter.Now delete the Skype

Restart your computer and check if you can connect successfully to Skype servers.

Note: A situation was noted where Skype on Windows XPhường failed to lớn initialize because of corrupt application data. In that case, you should install Skype on a working Windows 7 or 10 workstation, copy the Skype folder from the application data. Now install Skype on XP.. và paste the folder there replacing the old one. Upon reboot, the application will work as expected.

Solution 4: Disabling Proxy/ Workaround for using Skype on Proxy

Proxy servers are usually implemented in educational institutes. Their main job is to reduce the strain on the main links khổng lồ the ISPhường. It acts like a web cađậy and everything you request must go through the hệ thống. Whenever you request mạng internet data, the request is first sent lớn the proxy VPS. If it doesn’t have the lachạy thử copy of the data, it fetches the data, stores it và then forwards it khổng lồ you.

Skype is a UDP application which relies on end-to-over communication between two clients with the VPS only used once to establish the connection. Proxy servers don’t work with Skype and cause various connection problems.

Press Windows + R, type “inetcpl.cpl” in the dialogue box and press Enter.Once the mạng internet properties are open, select the tab “Connections” and clichồng on “LAN Settings” at the bottom of the window.

Xem thêm: Mạng Hoả Hợp Với Mệnh Nào, Tuổi Nào, Khắc Mệnh Gì

Unkiểm tra the Proxy server và press OK to lớn save changes. Now restart the Skype application and see if this fixes the problem. You can also try unchecking Automatically detect settings if just disabling the proxy doesn’t prove sầu any results.

If you still cannot connect to lớn Skype servers, follow the steps mentioned below.

Uninstall Skype (Windows + R & type “appwiz.cpl” in the dialogue box).Carry out Solution 3.Now press Windows + R, type “regedit” in the dialogue box và press Enter.Once in the registry editor, press Windows + F, type “Skype” in the dialogue box và press Enter. Now delete all the results which contain ‘skype’. You can use F3 button lớn jump to lớn the next key & DEL button to delete.

Now install the lathử nghiệm version of Skype & see if you can connect successfully.

Solution 5: Resetting Internet Explorer

It seems Skype is tied with Internet Explorer for its communication or the initiation of a connection with its servers. There is no concrete evidence that the explorer is directly linked with Skype but recent experimentations show that resetting the internet explorer settings fixes the error condition.

Press Windows + R, type “inetcpl.cpl” và press Enter.Once in mạng internet options, navigate to lớn the advanced tab. Cliông chồng “Reset” present at the near bottom of the screen.


Check the option “Delete personal settings” when the new window comes forth. Click “Reset”.

Note: This action will rephối the mạng internet explorer. All your add-ons will be disabled and all your trang chủ pages will be remix. Proceed at your own risk.


Now restart your computer & kiểm tra if this made any difference.

Solution 6: Disabling Firewall

Another workaround which worked for many people was disabling Firewall applications (including Windows Firewall, Windows Defender, & other Antivirut applications). Firewall is known lớn provide security to your computer over any network (public, private etc.). We can try disabling the firewall temporarily and see if you can make a successful connection. Also, disable all your antivirus application on your computer. Some prominent antivi khuẩn software which was known khổng lồ cause problems were Comovày & Avast.

Once all the applications are closed, and all the antivi khuẩn is disabled, restart the Skype application & see if you can establish a connection.

Note: Disable your firewall và antivirus applications at your own risk. will not be responsible for any damage khổng lồ your computer.

Solution 7: Enabling TLS

Transport layer security, which is part of your network configuration provides communications security over a computer network. It was seen in numerous cases where enabling the TSL on your computer fixed the problem. Persize this in action in an administrator account to avoid any problems.

Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.Once in the mạng internet options, clichồng on the “Advanced” tab, navigate khổng lồ the very over & enable all the options with TLS SSL.

Xem thêm: Hiểu Những Nguyên Tắc Kinh Doanh, Nguyên Tắc Kinh Doanh Của Brian Tracy


Press Apply to lớn save sầu changes & exit. Restart your computer and see if this solved the problem. You can also remix Internet Explorer settings as shown above.